At Paw World Things, your satisfaction and your pet’s happiness are our top priorities. We understand that sometimes a product may not meet your expectations, and we’re here to make the return or refund process as smooth as possible. Please read the following policy carefully before initiating a return.
🕒 Return & Exchange Window
- You may request a return or exchange within 7 days of receiving your order.
- To be eligible, you must contact us at INFO@pawworldthings.com within this time frame, providing your order number and details of the issue.
📦 Condition of Returned Items
- Items must be unused, unwashed, and in their original packaging.
- Products should be returned in resellable condition with all tags, labels, and accessories included.
- Returns that show signs of wear, damage, or are missing packaging may not be accepted.
🚫 Non-Returnable Items
For health, safety, and hygiene reasons, the following items are non-returnable and non-refundable:
- Perishable or consumable goods (e.g., treats, food, supplements).
- Hygiene-related products (e.g., grooming tools, litter boxes, bedding once opened).
- Customized or personalized items.
💸 Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be issued to your original payment method within 7–10 business days.
- Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
🚚 Return Shipping
- Customers are responsible for the cost of return shipping, unless the product received is damaged, defective, or incorrect.
- In cases of defective or incorrect items, we will provide a prepaid shipping label or reimburse return shipping costs.
🔄 Exchanges
- Exchanges are processed once the original item is returned and inspected.
- If the requested replacement is out of stock, a refund will be issued instead.
📩 Need Assistance?
If you would like to request a return, exchange, or need help with a damaged/defective product, please contact us at:
📧 INFO@pawworldthings.com